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FAQ - Frequently asked questions

3000 Set F4
AC20 App Video Camera
AC50 App Video Camera
AC60 App Video Camera
AC70 App Video Camera
AC80_App_Video_Camera
AVT700_App_Video_Door_Intercom
CA300 Compact Alarm System
DA02 Ceiling Alarm
DF15 DF15A Wireless Camera with Monitor
DF270 Wireless Camera
DF300 Wireless Camera with Multifunction Monitor
DF400 Wireless Camera Set with Smart Recorder
DG1 Window Alarm
DG6 Door Alarm
DP601 Door Intercom
DVT20 Digital Wireless Video Door Intercom
DVT30 Digital Wireless Video Door Intercom
DVT40_Wireless_Video_Door_Intercom_System
EW01 Electronic Watchdog
FD20 Wireless chime
FD25 Wireless PIR Movement Detector
FG20 Wireless Chime
GA50 Gas Alarm
GB01 Glass Breakage Alarm
HA04 Heat Alarm
MC01 Mini Camera
MA80 Alarm and Emergency Telephone Dialler
PA6 Personal Alarm
RA220F Smoke Alarm
RA280Q Smoke Alarm
SA101 Stove Alarm
SL02 Light Controller
ST700 Smart Security System
TM02 Acoustic Pressure Mat
VT35 Video Door Intercom
VT36 Video Door Intercom
VT37 Video Door Intercom
WA03 Water Alarm
ZM03 PIR Mini Alarm

3000 Set F4

The motion detectors of my System 3000 do not react.

After the detection of a movement, the motion detectors enter a pause mode of 5 min. During the pause, the LED doesn't light up and new alarms can not be given. If a new movement is detected during the pause, this mode is prolonged for another 5 min. The pause mode ends as soon as no movement is detected for the period of 5 min.

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AC20 App Video Camera

Can I use special characters, letters and numbers for passwords?

For router passwords you cannot use SPACE (empty character)  or inverted commas.For camera passwords only numbers 0 to 9 and letters a to z or A to Z can be used (not ä, ö, ü, ß for example).

The app cannot find the camera.

The picture is flickering.

The reason can be a strong lightsource shining into the camera lens. Move the camera to another location.

The picture is too bright.

The reason can be overexposure due to strong light source. Change the direction or location of the camera.

The camera cannot be accessed.

Upon motion detection, images are recorded or emails are sent out inadvertently.

The sensitivity of motion detection is set too high. Set the sensitivity to lower.

The camera has not recorded.

The snapshot / manual recording cannot be found.

An app function no longer functions. What could be the reason?

A new version of the app is available. Download the latest app version or perform an app update.

There are colour variations on certain surfaces, e.g. fabrics or plants.

These variations are caused by the infrared function which unfortunately cannot be changed.

The last recording cannot be found.

The recording is still in progress. Please wait until the recording is finished.

The camera cannot be operated properly.

The software has crashed. Download the new software (see manual chapter 9) if available.

Is it possible to view the camera image via browser?

Yes, it is. Please proceed as follows: Download "Advanced IP Scanner" on your PC and open the software. Adapt the IP searching area to 192.168.178.1 - 192.168.178.555 to find the camera. Click on "scan" and wait until "Neotune Information Technology Corporation, LTD" is mentioned in the result list. Open the IP address by double click in the dropdown menu. Subsequently, your browser opens. Enter your unser name (admin) and camera password. After that, choose "Image Steam Mode" in the next window. Your camera image appears now. In case you  can't view the camera image, change the compatibility settings of your browser.

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AC50 App Video Camera

Which app is the right one for my camera?

Please use the app "OMGuard HD". In case you still use "OMGuard", please change to "OMGuard HD".

The camera does not connect to my WiFi.

Please check if the SSID and password have been entered correctly. Also check  which WiFi standards are supported by your router / which standards are set in the WLAN settings of your router. Please consider the following:

Is it possible to adjust the image resolution/recording rate?

Yes. Please proceed as follows:

There is no automatic recording if a motion is detected.

Please make sure that you have inserted a microSD card. Please also make sure that you have selected „high“(for higher sensitivity of the motion detection) in the Sensitivity Setting. In case „off“ is selected, there will be no automatic recording (see manual chapter 9 and 12).

The App crashes in the advanced settings.

Please make sure that you have downloaded the current version of the app.

There is condensed water in front of the camera lense.

The camera housing itself is weather-proof (IP66). However, humidity might enter if the rubber strap remains open when installing the SD card and at the same time there is a high air humidity. If condensed water has developed, the camera needs to be operated with opened rubber strap for about 1 hour. Afterwards, the rubber strap can be closed again. To prevent condensed water formation, please make sure the camera is always supplied with electricity when installed outside.

The infrared function of the camera does not work.

It may occur that the infrared filter is stuck, i.e. it is not drawn back at night time. This means that the picture remains dark although the IR-LEDs light up. Normally, this problem can be solved by carefully knocking on the housing or pulling out the power plug.

Where can I find „notify enable“ to activate push notifications?

For Android devices:In the App, tap the information button (see picture). Among others, the menu item „notify“ appears in which you can activate the setting „notify enable“. For iOS devices:Tap the button „notifications“ in the general settings and select the app OMGuard from the list. The desired type of push notification can then be activated.  

Can I use special characters, letters and numbers for passwords?

For router passwords you cannot use SPACE (empty character)  or inverted commas.For camera passwords only numbers 0 to 9 and letters a to z or A to Z can be used (not ä, ö, ü, ß for example).

Where can I find the device ID number (DID) of the camera?

You can find the DID on the lable at the bottom side of the camera.

I do not get a push notification with OMGuard.

The app OMGuard is not supported any more. Please download the new app OMGuard HD.

I don't receive e-mails.

As sending mails with AC50 works best in combination with Gmail accounts, we suggest to create a Gmail account and to use the following settings for your Gmail account. After having created your Gmail account, please click on your icon in the top right corner, then on „my account“ and on „login and security“. Please scroll to „connected apps and websites“ and activate „permit less secure apps“. Open your e-mail settings. Activate „IMAP“ under „forwarding and POP/IMAP“.  Open the mail settings of your AC50: Enter the following data and activate SSL:

You can now enter your prefered e-mail address as mail recipient. The Gmail address is only needed as a sender address.

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AC60 App Video Camera

Which app is the right one for my camera?

Please use the app "OMGuard HD". In case you still use "OMGuard", please change to "OMGuard HD".

I don't receive e-mails.

As sending mails with AC60 works best in combination with Gmail accounts, we suggest to create a Gmail account and to use the following settings for your Gmail account. After having created your Gmail account, please click on your icon in the top right corner, then on „my account“ and on „login and security“. Please scroll to „connected apps and websites“ and activate „permit less secure apps“. Open your e-mail settings. Activate „IMAP“ under „forwarding and POP/IMAP“.  Open the mail settings of your AC60:  Enter the following data and activate SSL:

You can now enter your prefered e-mail address as mail recipient. The Gmail address is only needed as a sender address.

The WLAN connection is interrupted regularly.

The camera AC60 transmits on a wireless channel between 1 and 9. A router transmits on a channel between 1 and 13. Please choose a channel between 1 and 9.

I can't connect my AC60 with my WLAN.

This problem occurs when the name of your router contains a space character. Please change the name of your router.

The memory card is not recognized.

Please use an SD card with up to 32GB, class 10, and no UHS cards in order to prevent technical problems.

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AC70 App Video Camera

Which app is the right one for my camera?

Please use the app "OMGuard HD". In case you still use "OMGuard", please change to "OMGuard HD".

I don't receive e-mails.

As sending mails with AC70 works best in combination with Gmail accounts, we suggest to create a Gmail account and to use the following settings for your Gmail account. After having created your Gmail account, please click on your icon in the top right corner, then on „my account“ and on „login and security“. Please scroll to „connected apps and websites“ and activate „permit less secure apps“. Open your e-mail settings. Activate „IMAP“ under „forwarding and POP/IMAP“. Open the mail settings of your AC70: Enter the following data and activate SSL:

You can now enter your prefered e-mail address as mail recipient. The Gmail address is only needed as a sender address.

The WLAN connection is interrupted regularly.

The camera AC70 transmits on a wireless channel between 1 and 9. A router transmits on a channel between 1 and 13. Please choose a channel between 1 and 9.

I can't connect my AC70 with my WLAN.

This problem occurs when the name of your router contains a space character. Please change the name of your router

The camera image is too bright.

If your camera ist oversaturated due to direct light, please select "outdoor" instead of "indoor" as environment mode in the advanced settings.

The memory card is not recognized.

Please use an SD card with up to 32GB, class 10, and no UHS cards in order to prevent technical problems.

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AC80 App Camera

I receive push messages, but only sporadically.

In general, the camera sends push messages with an alarm interval of 2 min meaning that if a push message is sent after motion detection, the next message will be sent at the earliest 2 min after the previous message, even if another movement is detected within this time slot (the recording function remains unaffected).Besides, a push message schedule might be activated. In this case, push messages are only sent within the set time.

I don't receive push messages (with Android 8 or 9.

With Android 8 and 9, please do not select the battery optimisation in the application.

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AVT700 App Video Door Intercom

How many smartphones can access the AVT700?

The number of smartphones is unlimited, but the number of smartpnhones that can access at the same time is limited to 3. If the AVT700 is used within a system 700, the system occupies one address. In this case, 2 smartphones can access the AVT700 at the same time. 

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CA300 Compact Alarm System

I cannot make the unit alarm.

If you have connected the batteries and the wires, have armed the unit and tried to activate the alarm without success, please check the following:

The unit is not responding correctly.

How can I test the detection area of the movement detector, without setting off an alarm?

Arm the control unit - the green LED illuminates to signal the exit delay period. Every detected movement will be signalled by a flash of the red LED and a peep sound. When you have walked around to check the detection area then you can disarm the system. When no movement is detected during a period of 30 seconds, then the system is fully armed. If this happens you should quickly disarm the system.

The PIR movement detector does not respond to a movement.

The reason could be:

An alarm has sounded for no apparent reason.

The PIR movement detector reacts to the movement of an anything which is warmer (or colder) than its surroundings. Possible causes of false alarms are for example:

Remove any potential disturbing factors or change the location of the PIR movement detector.

How large is the detection area of the PIR movement detector?

Under standard conditions (around 20°C) the detector can cover an area of approx. 90° to a distance of up to 6m. It is recommended that the PIR movement detector be mounted in a corner of the room such that the expected movement is across the detection area. The maximum range can vary with high or low temperatures and humidity. Test the detection area, holding the PIR movement detector in the proposed location, before you start with the installation.

What happens after an alarm?

The external siren and the siren in the control unit sound for up to 60 seconds. You can interrupt the siren by disarming the system. If the system is not disarmed the siren will stop automatically after 60 seconds. The system remains armed: If further movement is detected the alarm will be repeated.

The system does not react to my code.

Can I leave the system with the factory set code?

Of course you are free to use the factory set code (11). However, we strongly recommend using a different code for security reasons.

How long do the batteries last?

Under normal use alkaline batteries will last over one year. If the batteries in the control unit need to be changed, this will be indicated by a peep sound and a short flash of the red LED every 20 seconds. If you are not regularly in the protected building we recommend that you change the batteries once a year. Always change the batteries in the external siren and the control unit at the same time.

Can I install the components outdoors?

The control unit and the PIR movement detector are designed for use indoors (or inside smaller buildings such as garden sheds and garages). The external siren can be mounted outdoors, it should however be protected from direct rainfall (mount it beneath a roof overhang for example).

The external siren sounds, but there is no alarm at the control panel.

The control unit makes a peep sound and the red LED flashes regularly every 20 seconds.

The batteries are used up. Replace the batteries in the control unit and in the external siren with new ones. After the battery change remember to reset your code.

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DA02 Ceiling Alarm

How can I remove the alarm from the ceiling?

In order to remove the device from the ceiling, push it into the direction of the power supply (at one side of the device) until you can hear a "click".

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DF15/DF15A Wireless monitor with camera

There is no camera image when using the additional camera DF20K and leaving the energy-saving mode.

Please do not use the energy-saving mode with your DF15A Set when you are using the additional camera DF20K.

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DF270 Wireless Camera

The camera image does not appear on the screen.

The wireless reception is unstable.

The monitor picture switches of automatically.

In scan mode certain camera signals are not shown.

Insert a readable and unlocked micro SD-card and format it.

There's a flickering picture.

There's an overexposure due to a strong light source. Change the direction or location of the camera.

The picture is too bright.

There ist a strong lightsource shining into the camera lens. Move the camera to another location.

The recording is not possible.

The micro SD-card is locked. Unlock the micro SD-card.The micro SD-card is full. Format the micro SD-card (see manual chapter 12: [59]) or activate the overwrite function.

There are undesired videos during motion detection.

This can be due to motion from trees or plants, light or shadow, snow or rain etc. Reduce the sensitivity of the motion detection or change the position of the camera.

The recording does not function as desired.

The settings are probably incorrect. Check the following points:

The display is switched on but does not react when a button is pushed.

The software hangs. Carry out a reset (see manual chapter “Reset”).

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DF300 Wireless Camera with Multifunction Monitor

Which app is the right one for my camera?

Please use the app "OMGuard HD". In case you still use "OMGuard", please change to "OMGuard HD".

Can I use special characters, letters and numbers for passwords?

For router passwords you cannot use SPACE (empty character)  or inverted commas.For camera passwords only numbers 0 to 9 and letters a to z or A to Z can be used (not ä, ö, ü, ß for example).

A vertical black line appears through the picture.

The line is caused by the mechanical filter sticking. This can result from the incorrect orientation or by movement of the camera. Please try the following:

No picture is shown (only a grey area).

This is caused by the mechanical filter sticking. This can result from the incorrect orientation or by movement of the camera. Please try the following:

I would like to get an email in case a movement is detected.

First of all, please read the section „Email alert“ in the manual (chapter 12 in the menu overview). Before activating the function, the following data needs to be entered: Example for Google-Mail:

I don't receive e-mails.

As sending mails with DF300 works best in combination with Gmail accounts, we suggest to create a Gmail account and to use the following settings for your Gmail account. After having created your Gmail account, please click on your icon in the top right corner, then on „my account“ and on „login and security“. Please scroll to „connected apps and websites“ and activate „permit less secure apps“. Open your e-mail settings. Activate „IMAP“ under „forwarding and POP/IMAP“.  Open the mail settings of your DF300: Enter the following data and activate SSL:

 You can now enter your prefered e-mail address as mail recipient. The Gmail address is only needed as a sender address.

The camera image does not appear on the screen.

The wireless reception is unstable.

The monitor picture switches off automatically.

In scan mode certain camera signals are not shown.

The picture is flickering.

The reason can be a strong lightsource shining into the camera lens. Move the camera to another location.

The picture is too bright.

The reason can be overexposure due to strong light source. Change the direction or location of the camera.

The recording is not possible.

The touchscreen control is not possible.

Probably the touch screen auto-lock is enabled. Tap the On/off button or disable the Touch screen auto-lock (see manual chapter 12).

There are undesired videos during motion detection.

The reason could be motion from trees or plants, light or shadow, snow or rain etc. Reduce the sensitivity of the motion detection or change the position of the camera.

I do not get a push notification with OMGuard.

The app OMGuard is not supported any more. Please download the new app OMGuard HD.

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DF400 Wireless Camera Set with Smart Recorder

I would like to receive push notifications if a motion is detected.

Activate the push notification (see manual chapter 14). Acitvate the display of notifications on your mobile device under settings/message (iOS) or apps (Android).

No recordings are shown on my mobile device.

No camera images are shown in the app.

The camera image does not appear on the screen.

The wireless reception is unstable.

The monitor picture switches of automatically.

The power safe mode is selected. Click the mouse once or switch the energy saving mode (see manual chapter 12.3).

In sequence, quad or smart quad mode the images are not shown.

Cameras are not activated or have no connection. See faults "The camera image does not appear on the screen", " The wireless reception is unstable", "The monitor picture switches of automatically" above.

The picture is flickering.

The reason can be a strong lightsource shining into the camera lens. Move the camera to another location.

The picture is too bright.

The reason can be overexposure due to strong light source. Change the direction or location of the camera.

The app is only displayed in a landscape format.

With an iphone, the app can only be displayed in the landscape format. You can turn to a portrait format with ipad or Android devices only.

The recording is not possible.

There's undesired videos during motion detection.

The reason can be motion from trees or plants, light or shadow, snow or rain etc. Deselect or reduce the sensitivity of the motion detection through pixel change, or reposition the camera (see manual chapter 12.3).

The recorder reacts unpredictably and reboots constantly.

For a proper functioning, USB sticks should not be used with the recorder. Instead, you can use a micro SD card or an external hard disk with separate power supply.

The camera image is not visible and the LED lights flash.

A voltage error has occured. The power supply unit might be damaged, please replace it.

No camera images are shown in the app.

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DG1 Window Alarm

There is no alarm signal.

Please check the following points: 

Battery Polarity Arrow Marking

The unit gives an alarm signal although the window is closed.

Can I use the window alarm for a door?

Yes. It is however, not recommended for the main entrance door of a house or flat when you are absent, as you yourself will cause an alarm on leaving and entering the property.

Can I use the window alarm for cupboard doors, display cases or drawers?

Yes. However if you position the mini alarm on the inside, you yourself will cause an alarm when you open the door or drawer.

Can the window alarm operate on metal framed windows?

Metallic surfaces can reduce the strength of the magnetic field. Test the function of the unit by holding the components on the window and window frame, before final fixing. If no alarm sounds when the magnet is removed (window opened) then try the following:

The surfaces of outer and opening window frame are not level.

Hold the Alarm unit and the magnet in the proposed position and by opening the window test the function. If the initial distance is too great the alarm will not stop when the window is closed. The following should help:

The alarm sound is weak.

The batteries are used up. Insert new batteries. Observe polarity when inserting.

Can I mount the window alarm on all sides of the window frame?

No. You can mount the unit on the opening sides of the window (see fig. 1/2/3). On the hinged side of the window the alarm will not operate (see fig. 4). Observe the following points when mounting:

1. Top Mounting 2. Mounting on the opening side
3. Mounting at the bottom 4.  Alarm should not be used  at the hinge side

Can I mount the window alarm in any orientation?

Yes. The unit will operate in all orientations. You can mount the unit upside down (see fig. A), lying to the left (see fig. B) or lying to the right (see fig. C). Observe the following points when mounting:

A. B. C.

Can I also protect a sash window or sliding window?

Yes. The same points apply:

Can I also protect a tilted window?

Yes, to a limited extend depending on the size and design. Mount the unit on the bottom of the window frame (European style windows). Make sure that in the tilted position an alarm is not already caused. Make sure that when the window is tilted that nobody can reach the ON/OFF switch from outside.

How long does the alarm continue for?

The alarm will continue until the window is closed, until the unit is turned off or until the battery becomes exhausted.

How long will the batteries last for?

It depends on how often an alarm is sounded. On average the batteries will last about a year.

How should I remove the window alarm?

Cut carefully through the adhesive pads with a knife. Then remove the remainder of the pads.

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DG6 Door Alarm

When I open the door the door alarm does not respond.

Please check the following points:

After which time is the delayed alarm activated?

You have 12 seconds to open the door. The alarm is activated only when the door is closed again.

Can I change the delay times?

The door alarm is controlled by a microprocessor. The times are fixed and cannot be changed.

Why does the unit not react when I switch the function switch?

The selected mode is only active when the unit is switched on again. Turn the key to the OFF position and then to the ON position.

The LED flashes red. What does that mean?

The batteries are run down. Insert new batteries and check their polarity.

Why is the alarm siren weak?

The batteries are run down. Insert new batteries and check their polarity.

The LED flashes alternately red and green.

What does that mean? The flashing green light means that an alarm was triggered and not switched off with the key. The flashing red LED means that the batteries are run down. Insert new batteries and check their polarity.

Does the door alarm function on metal doors/door frames?

Metal surfaces may reduce the strength of the magnetic field. We recommend that you test the function provisionally before installing the door alarm. If removing the magnet does not trigger an alarm, you should try the following:

The door and the door frame are not even.

Hold the door alarm and the magnet to the door frame and the door and test the function provisionally. If the distance is too large, you can try the following:

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DP601 Door Intercom

The DP601 does not work, the red LEDs behind the nameplate do not illuminate.

The door intercom does not work, the red LEDs behind the nameplate illuminate.

The connection of the two-core connecting wire is incorrect. Swap the position of the wires at the terminals of the indoor station.

The door intercom produces a high pitched whistling sound.

There is interference during speech.

Can I use an existing doorbell cable?

Yes, you can use an existing doorbell cable. You must however observe the cable cross section and maximum length. You can find these in the instruction manual. Connect the cable and test the door intercom before you install the units.

Can I extend an existing cable?

Yes, if you use the correct cable and make sure the connections are well made.

How can I connect an electric door release?

In addition to the two-core cable for the audio connection, another two cores are required if you wish to control an electric door release. You must observe the cable cross section and the maximum length. These are stated in the instruction manual. Test the functioning of the door release from the indoor station before final installation.  Use an electric door release which is suitable for your door. Observe that the door release must operate with 12 V DC (maximum 1A current drain). The power supply for the door release is provided from the indoor station, you do not require any additional transformer. The connection of the door release is not polarity dependent.

Can I connect the DP601 to an existing entry system?

No, it is not compatible with any other systems.

Can I connect a second door phone (inside unit)?

No, this is not possible any more.

Can I connect a second door unit (B: outside unit)?

Yes, you should buy a second complete system and just use the outside unit. Connect the two units in parallel to the inside unit. A - Inside Unit; B- Outside Unit

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DVT20 Digital Wireless Video Door Intercom

My DVT20 is ringing even though no one is in front of my door. Why?

When the power supply of the DVT20 external unit is interrupted and restored again, it starts to ring. Please check your power supply. The reason for your problem could be a power failure.

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DVT30 Digital Wireless Video Door Intercom

The screen ist empty.

Please check the following points:

The image ist unstable.

The reason could be a strong light source in the camera view. Relocate the outdoor station / the camera.

The image ist too bright.

Probably an overexposure due to strong light source has occured. Relocate the outdoor station.

A whistling sound can be heard.

The sound is produced by acoustic feedback. Please try the following:

There is no sound.

The volume setting is too low. Adjust the volume setting on the indoor station.

My monitor image is dark during twilight / darkness.

The outdoor station requires additional lighting to be able to display a good image. Install additional lighting.

The image is also too dark during daylight.

Your viewing angle of the monitor is unfavourable. Change the mounting height of the indoor station or adjust the monitor brightness.

The monitor image has a bright background, the visitor is dark.

There is too much backlighting in the background. Install additional lighting or change the location of the outdoor station.

The picture freezes and the unit does not respond.

The software has crashed. Please press the Reset button ([4], see manual) using a paperclip.

Is it possible to transfer the ring tone to my smartphone?

No, this is not possible.

How can I remove the inserted SD card?

Put your fingernail or another small item on the upper part of the card and press it downwards. The card thereby comes out of the slash.

I can't hear the sound of my camera DF270K.

The sound of the camera DF270K is registered, but there is no sound at the monitor. If you push the talk button or ring the bell, two-way communication is possible: The sound is alternately transmitted from the external to the internal station and vice versa. (The sound of the DF270K can only be received live with the monitor DF270M).

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DVT40 Wireless Video Door Intercom

The mobile unit doesn't load.

The contacts of the supplied battery are covered by a yellow protective foil. Please remove this foil before loading the mobile unit.

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EW01 Electronic Watchdog

My EW01 is barking permanently, even though there is no movement.

Similar to other wireless devices, the EW01 reception is at a frequency of 2,4 GHz. Consequently, other devices can impact EW01. Please check your surroundings for devices transmitting at 2,4 GHz. This can be wireless weather stations, radio stations, wireless smoke detectors, wireless surveillance cameras, microwave ovens etc. After having detected the cause, please place the EW01 at the greatest possible distance from the interfering device and reduce the sensitivity until there is no interference any more. Even routers work on a 2,4 GHz basis. Check if your router is causing the barking by deactivating your WLAN. If the barking stops in this case, your WLAN is causing it. Please place your EW01 at the greatest possible distance from your router.

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FD20 Wireless chime

How can I change the melody of my FD20?

In order to change the melody, please select the desired melody at the gong unit. Keep the volume button pressed for 5 seconds until a signal sounds and the LED light starts to blink rapidly.  Now, press the bell button. You have changed the melody successfully. The gong unit confirms the successful teaching with the desired melody.

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FD25 Wireless PIR Movement Detector

My FD25 rings permanently.

  

Why does the movement detector react even if I switch it off?

The button "on" and "off" only regulates the power supply of the batteries. Please pull the plug to switch the detector off.

Why does my FD25 ring although nobody is around?

If the movement detector is operated with a mains power adapter, the power supply cable must not lie too close to other electrical cables. Otherwise, the chime may be triggered permanently.

How can I change the melody of my movement detector?

In order to change the melody, please select the desired melody at the gong unit. Keep the volume button pressed for 5 seconds until a signal sounds and the LED light starts to blink rapidly.  Now, trigger the detector by a movement. You have changed the melody successfully. The gong unit confirms the successful teaching with the desired melody.

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FG20 Wireless Chime

Can I change the sound level of the chime?

No, the sound level is fixed.

How many receivers (chime unit) can I use with each transmitter (bell push)?

As many as you wish. The only limit is the transmission range. Simply purchase an additional set. The components are not available separately.

How many transmitters (bell push) can I use with each receiver (chime unit)?

As many as you wish. The only limit is the transmission range. Simply purchase an additional set. The components are not available separately.

Can the function/range of the chime be affected by other wireless products?

The wireless chime operates in the 433 MHz frequency band. If you experience any problems with or due to other devices operating in this band then try changing the channel and/or relocating the respective devices.

Can I use rechargeable batteries?

Yes, however the correct function depends on the batteries having sufficient capacity and charge. Therefore we recommend you use high quality batteries and to the charge frequently.

The receiver does not react when I press the bell push.

The chime sound is distorted or slow.

This is a sign that the batteries in the receiver are running down. Replace the batteries.

The range is very limited.

Check the batteries and replace if necessary. Walls and metal objects (doors and door frames, fridges, kitchen appliances) shield and reflect radio waves. Other electrical appliances (in particular wireless devices) can interfere with transmission. Change the position of transmitter and/or receiver and/or remove the source of interference.

The receiver reacts even though the bell push was not pressed.

Check that similar devices nearby are not using the same channel/code. Change the code as necessary.

The chime is ringing constantly.

Terminals B and C should not be connected in parallel to an existing system. The bell push must be potential free.If you wish to continue using your existing doorbell system as well as the wireless chime, please connect to terminals A and C as shown in diagram below.

I have connected the transmitter to my existing doorbell system but it doesn't work?

Please check the wiring according to the instruction manual. If you have a DC system then check that the plus (+) wire (8-12V DC) is connected to terminal "C" of the transmitter and the minus (-) pole to terminal "A". The batteries in the transmitter (bell push) are always required.If your existing doorbell system uses less than 8 Volts DC then you will need to connect a small relay between the systems (see diagram below).

Can I connect the wireless chime to a door intercom system?

Not unless your system has suitable output terminals (potential free or 8-12 V DC/AC).

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GA50 Gas Alarm

When plugging the mains adapter into the socket, the POWER LED doesn't light up.

The unit generates an alarm as soon as I connect it to the power supply.

Once the power supply has been connected, an automatic self-test is carried out. The gas alarm emits several loud alarm signals. After a few seconds, the alarm will stop and the POWER LED will light up to indicate readiness for operation.

Is it normal that the unit is warm?

The sensor is heated while the unit is on. For this reason it is normal that the unit is slightly warm.

Where do I have to install the gas alarm?

Depending on the type of gas, at the top or the bottom of the wall (see instruction manual).

What is the lower explosive limit?

The lower explosive limit is the minimum gas concentration in the air which makes an explosion possible.

When is the gas alarm triggered?

The gas alarm is triggered when a gas concentration of approx. 5-6% of the lower explosive limit is reached.

When does the alarm stop?

The alarm will sound as long as the gas concentration is higher than approx. 5-6% of the lower explosive limit. As soon as the gas concentration falls back to below this threshold, the alarm will stop automatically and the unit will return to its normal status.

Can the unit be triggered when there is no gas in the air?

The sensor reacts to inflammable gases. An alarm may also be triggered by fumes from detergents, paint, varnish, sprays, cooking, tobacco or candles.

Can the unit be operated with batteries?

The gas alarm must be operated with 12V DC. The required current of 150mA may be supplied by a car battery. Smaller batteries are not able to supply this amount of power.

Can I use the unit in an area under the risk of explosion?

The gas alarm is intended for use in private households, where, under normal circumstances, no gas leak is expected.  It is not authorised for the use in hazardous locations.

How can I test the gas alarm?

Use a gas cigarette lighter (without the flame being lit!) to test the function of the gas alarm (see "Function test" in the instruction manual).

How long does the gas alarm last?

After approx. 5 years of operation, the gas alarm should be replaced.

Does the gas alarm react to sleeping gas / knockout gas?

No, there are special alarms for these types of gases.

Does the gas alarm react to carbon monoxide/dioxide (CO / CO2)?

No, there are special alarms for CO and CO2.

My gas fire/cooker was not lit. I could smell gas but the alarm did not sound.

The odorising substance added to natural gas is designed to be smelt at very low concentrations, which can be below the alarm threshold of the gas alarm. Never try and test the gas alarm by using a gas appliance as there is a danger of explosion! Use a gas cigarette lighter as described in the instruction manual. If you smell gas or the alarm sounds at any time follow the instructions in the manual.

The gas alarm emits a continuous low level noise.

It could be due to a low level of gas in the room which is not sufficient to set off the alarm. Check the function in another room where there is lots of fresh air. If the noise stops in fresh air, have your gas installation checked.

The unit is making short beeping noises and the yellow LED is blinking.

For your safety the GA 617 has a diagnostic feature. Possible malfunction is indicated by simultaneous beeping noise together with blinking of the yellow fault LED. Please consult the user manual.

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GB01 Glass Breakage Alarm

The alarm following a previous alarm is shorter than 50sec.

The alarm signal of the glass breakage alarm can be followed directly by another alarm. In order to assure that the following alarm lasts 50 seconds, the electronic circuit has to be charged for approx. 1 minute after the first alarm. 

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HA04 Heat Alarm

How long should the battery last?

A new zinc-carbon battery should last one year. Good quality alkaline batteries can last 2-3 years.

Can I use a rechargeable battery?

No. Rechargeable batteries have a lower voltage.

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MC01 - Mini Camera

How far can the camera "see"?

The further away an object is, the smaller it will appear on the screen. For example. Mountains in the distance can be seen, but someone standing on the mountain will not be visible. The camera does not have any zoom function.

Which area can I observe?

The camera has an effective angle of vision of about 32°.

Can I mount the camera inside so that it "looks out" through the window?

Yes, however this is not recommended as there will probably be problems with reflections. At night, the infra-red LEDs from the camera will be reflected in the glass.

Is the camera waterproof?

The camera is weatherproof (IP 44) but not waterproof. Try and choose a mounting position which offers some protection against heavy rain falling directly on the camera.

The original cable is not long enough for my application.

Never attempt to cut the cable or to remove the plug. You can buy suitable extension cables (Model No. MC-10M) which are 10 metres long. Each is fitted with a plug and socket so they can simply be plugged onto to the original cable. The total length of the cable should not exceed 45 meters (i.e. you can add up to three 10 metre cables to the original cable). Scart-Cinch Adapter* [TV-Cinch]     Extension cable [MC-10M]

Can I connect two cameras to one TV?

You can connect as many cameras as you have free AV-inputs. For example SCART inputs or Cinch (RCA) AV-inputs. You can also connect a camera to your video recorder.

Can I connect the camera to a video recorder to record pictures/sound?

Yes, simply connect the camera to a SCART input on the video recorder and select that input on the recorder.

Can I connect the camera to a computer?

your computer has a composite-video input (for example on a TV-receiver board) then you can connect the camera using a SCART-cinch adapter*. If the video board has only an S-Video input then you will need an additional adapter from composite-video (cinch socket) to S-Video (mini-DIN plug).

Can I connect the camera so that I can see the pictures on all my TVs?

You can input the signals from the camera into the antenna (RF) system in your house using a RF-modulator. Please consult an electrician or an aerial specialist. M - Modulator V - Antenna distribution amplifier

My TV hasn't got a SCART socket or they are all in use.

You can connect via a video recorder or use a SCART expander (Scart-switcher). Alternatively you can use a SCART-cinch adapter if you have cinch (RCA) inputs*.

I can't see the picture or hear the sound.

Please check the following:

At night there is no picture or the picture is very poor.

The camera needs light to function. If the area you are observing is very dark no picture will be visible. Only the area right in front of the camera will be illuminated by the built in infra-red LEDs. Lighting the area with normal lamps (for example halogen spot lamps) will improve the picture greatly.

Will picture and sound be recorded by a video recorder?

Yes.

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MA80 Alarm and Emergency Telephone Dialler

Can I change the number of times the programmed telephone numbers are called?

Yes, you can select between one and five times (see user manual).

If someone answers the call will the other numbers still be called?

Yes, the dialler will always try to ring as many times as programmed. It will only stop if the alarm is disarmed.

Can I extend the telephone cable?

Yes, use a normal telephone extension cable.

Can I see on the remote control if the alarm has been set off?

No.

How can I test the movement detector without setting off an alarm?

You can activate the "gong" function. Each detected movement will be confirmed by "ding dong" sound.

Can I use the unit as an emergency dialler without the movement detector?

Yes, the unit will respond to the panic button when even when the alarm is not armed.  If you just wish to use external sensors, the PIR on the unit can be covered completely with one of the stickers supplied.

The alarm has been set off although no one was present.

The PIR movement detector reacts to the movement of an anything which is warmer (or colder) than its surroundings. Possible causes of false alarms are for example:

Remove any such possible sources of false alarms from the field of view of the PIR, change the position of the unit or the direction the PIR is pointing. TIP: you can use the enclosed stickers to restrict the field of view of the PIR.

The alarm does not ring the number I have programmed.

Check that the dialling function is activated. If this symbol  is visible in the LC-Display then the dialling function has been deactivated.

The unit is trying to call the numbers but does not get through.

The unit does not accept my user code.

The settings may have been lost. Try the factory set code or carry out a reset to restore the factory settings.

I can't remember my user code. What can I do?

Carry out a reset to restore the factory settings.

Why is the red LED on the alarm unit blinking every 3 seconds?

There is no back-up battery installed or it needs replacing.

Can the unit be set to impulse dialling?

No.

What does the person who receives the alarm call hear?

They hear an alarm siren. An individual message cannot be stored.

Can someone with the same type of remote control turn my dialler on/off?

No. Each remote control is individually coded. The code is "learnt" by the dialler in the factory.

Can I use more MA80 devices with one remote control?

Yes, you can activate/deactivate more MA80 devices with one remote control. Therefore, the remote control needs to learn the code from all MA80 devices. Please follow the following steps:

The MA80 no longer reacts to the remote control, although the LED lights up when I press the buttons on the remote control.

The dialler has lost the code of your remote control from its memory. Please re-learn the remote control into the dialler memory (see instructions below).

There is a triple beep when I try to connect another component.

It is possible to connect up to 8 wireless components (including the provided component). The triple beep indicates that 8 components have already been connected. It is therefore not possible to connect another component.

I cannot arm or disarm the alarm with the remote control.

If the LED on the remote control is only dim or does not light up at all when the remote control is pressed then you should replace the battery.If the LED on the remote control lights up but the main unit does not respond, then the main unit must re-learn the code of the remote control. Please follow these steps:

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PA6 Personal Alarm

How long do the batteries last?

It depends on how often the alarm or the light is used. If they are not used at all the batteries can last up to 3 years. With new batteries at least 15 one minute alarms can be given.

The sound is no longer as loud as it was.

The batteries are near the end of their life. You should replace it straight away.

The alarm makes (quiet) noises although the pin is in place.

The pin is probably dirty. Please wipe it with a clean dry cloth.

The alarm does not sound when I remove the pin after fitting a new battery.

Check that the batteries are fitted the correct way.

The straps on my bag are too wide to attach the key ring.

Use an additional ring or similar fixture to attach the alarm.

The cord is too short for my use.

You can use any suitable cord to extend it.

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RA220F Smoke Alarm

How can I delete already connected smoke detectors?

Push the test button of the smoke detector for 16 seconds until the LED lights up permanently and starts to flicker. Release the button, the LED lights up permanently. Push the button two times within one second. The smoke detector confirms the deletion of the code with a beep.

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RA280Q Smoke Alarm

My RA280 beeps. Why?

You have have activated the muting key of your smoke detector. During the mute mode (ca. 5 minutes), the smoke detector is beeping every 30s.

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SA101 Stove Alarm

The stove alarm signals during normal cooking.

After the stove alarm is installed, it needs to adjust to the kitchen environment. If the stove alarm starts to signal in a normal cooking situation, reset the alarm during the pre-alarm signal. This will cause the stove alarm to adjust its sensitivity.

The stove alarm does not signal in a hazardous situation.

If the device still doesn't work, ask your retailer.

What to do when changing the cooker?

If the hob type has changed (e.g. from electric hob to gas hob), change the stove alarm hob type setting (see section "Operation" in the manual).

How long do the batteries last?

The battery lasts for up to five years. Please find information concerning the battery replacement in your product manual.

My cooker does not have a cooker hood.

It is still possible to use the stove alarm. The stove alarm can also be installed on the wall using screws, at 40 cm height and at as central location as possible.

My cooker is in the middle of the room and it does not have a cooker hood.

Unfortunately the Stove Alarm is not suitable for these kinds of cookers.

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SL02 Light Controller

Why does the light stay on in the morning even though it is already light?

There can be a delay of up to 45 minutes before the SL02 turns the light off.

Why does the light sometimes go out for a few seconds?

The SL02 turns the light off approx. every 45 minutes to check if it is still dark.

Can I use the SL02 outside?

Yes, but only in a weatherproof lantern.

Can I use the SL02 with a dimmer switch?

No.

After installing the SL02 I cannot turn the light on immediately.

Switch off the light and wait at least 15 seconds, then turn on the light again. If the light still does not work then check the bulb is OK.

After activating the unit there was no confirmation blink from the light.

The command has not been accepted. Turn off for 15 seconds and try again (please follow the instructions in the manual exactly).

How long is the light on for when the random function is activated?

On average the light will be on for about 80% of the time during the first half of the night. In the second half it will be on for about 20% of the time.

Can I change the length of time the light is on?

No.

Can I use a timer to switch the unit on and off?

No. The functions can only be activated by the ON-OFF-ON sequences. This cannot be simulated by a timer.

Do I have to restart the unit every night?

No, If you have not operated the light switch the function remains active. Switching the light off deactivates the function.

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ST700 Smart Security System

Important note: The latest firmware has to be loaded onto your gateway. If you don't use the latest firmware version, the functions can not be used in the full extent. In the settings under „firmware update“ you can check if your firmware is up-to-date and if updates are available.

How can I connect the central unit with my router?

You can either connect the central unit to the router via network cable or via dlan/ powerline that permits to place the central unit wherever you like in your house.

Can I use the system when my WLAN connection is disrupted?

Yes, the system is still operating. The wireless components continue to communicate with the central unit. However, the app can only be used with WLAN connection. Alternatively, the system can be activated/ deactivated with the help of the wireless remote control.

When starting the app OMGuard SHC, it crashes/ doesn't react.

This problem is linked to the reaction time of the app. Please wait for 5 seconds until you connect with the central unit or when you control the system via app to guarantee that no background processes are running any more.

My system is activated and the panel beeps, but there is no alarm.

A delayed reaction time has been selected for one or more movement detectors or door/window contacts and the detector has not been added to an activation scenario. Please select an input delay of 0 seconds (no input delay) and add the detector to a scenario.

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TM02 Acoustic Pressure Mat

Do I have to cover the pressure mat?

The pressure mat should be covered for the following reasons:

What can I cover the pressure mat with?

When is the pressure mat activated?

As soon as there is pressure on the mat. However, if the mat stays pressed, no further signal is generated.

The unit does not generate a signal. What do I have to check?

The signal is generated for no obvious reason.

The cable is not long enough.

You may cut the cable and extend it by using a two-core cable. The total length must not exceed 30m.  Please note: This leads to the expiry of all warranty claims.

How does the siren function work?

If the switch is in the "siren" position and the mat is pressed, an alarm sound can be heard for 30 seconds. The alarm can be interrupted by switching the switch to "0". If the switch stays in the "siren" position, the siren function is still active after the 30 seconds. If the mat is pressed once more, the alarm will sound for 30 seconds again.

SPECIAL QUESTIONS ABOUT THE USE OF THE PRESSURE MAT AS A "CAT DOORBELL"

My cat won't sit on the mat.

The mat must always be covered. Cover the pressure mat with a soft mat or a cloth your cat likes to sit on.

Can my cat be hurt by the pressure mat?

No, the pressure mat is safe for cats. There is no radiation or other danger.

My cat is frightened by the acoustic signal.

Switch to the quiet setting or position the alarm unit further away from the door.

The unit reacts to people and other cats.

All active pressure loads will trigger the acoustic signal. You should only switch on the unit when your cat is outside and you need the signal function.

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VT35 Video Door Intercom

Why are the monitor buttons not illuminated?

Here, a mistake has occured in the instruction manual. The buttons are generally not illuminated.

Why is the doorbell button not illuminated?

The doorbell button does only light up if someone rings the doorbell.

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VT36 Video Door Intercom

No image is displayed, the buttons on the monitor are not illuminated.

The power supply is interrupted. Check the power supply.

No image is displayed, the buttons on the monitor are illuminated.

A whistling sound can be heard.

The sound is produced by acoustic feedback. Place the indoor and the outdoor stations further apart from each other.

No sound can be heard.

There's a dark monitor image during twilight/darkness.

The outdoor station needs additional light in order to be able to display a good image. Arrange additional lighting.

The image is also too dark during daylight.

Your viewing angle to the monitor is unfavourable. Change the mounting height of the indoor station or adjust the monitor brightness.

The monitor image has a bright background but the visitor is displayed dark.

There is too much backlighting in the background. Install additional lighting or change the installation location of the outdoor station.

The sound from the outside to the inside cannot be heard.

Please check whether the microphone of your outdoor station is polluted and if necessary, clean it by means of a paper clip or a compressed air spray.

How high is the electricity consumption in standby operation?

The electricity consumption in standby operation is approx. 0.5 W per monitor, i.e. 0.5 W for the VT36 and 0.1 W for the VT36/2.

During daytime, a black-and-white image is shown on my monitor.

On the right side of the monitor, there is a colour regulator (see manual). You can adjust the colour of the display, i.e. change it from black-and-white to colour using the colour regulator.

All 4 buttons on my monitor are illuminated.

Yes, this is correct. Generally, all buttons are illuminated (not only buttons 2,3 and 4 as described in the manual),

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VT37 Video Door Intercom

No image is displayed, the buttons on the monitor are not illuminated.

The power supply is interrupted. Check the power supply.

No image is displayed, the buttons on the monitor are illuminated.

A whistling sound can be heard.

The sound is produced by acoustic feedback. Place the indoor and the outdoor stations further apart from each other.

No sound can be heard.

There's a dark monitor image during twilight/darkness.

The outdoor station needs additional light in order to be able to display a good image. Arrange additional lighting.

The image is also too dark during daylight.

Your viewing angle to the monitor is unfavourable. Change the mounting height of the indoor station or adjust the monitor brightness.

The monitor image has a bright background but the visitor is displayed dark.

There is too much backlighting in the background. Install additional lighting or change the installation location of the outdoor station.

The sound from the outside to the inside cannot be heard.

Please check whether the microphone of your outdoor station is polluted and if necessary, clean it by means of a paper clip or a compressed air spray.

How high is the electricity consumption in standby operation?

The electricity consumption in standby operation is approx. 0.5 W per monitor, i.e. 0.5 W for the VT37 and 0.1 W for the VT37/2.

During daytime, a black-and-white image is shown on my monitor.

On the right side of the monitor, there is a colour regulator (see manual). You can adjust the colour of the display, i.e. change it from black-and-white to colour using the colour regulator.

All 4 buttons on my monitor are illuminated.

Yes, this is correct. Generally, all buttons are illuminated (not only buttons 2,3 and 4 as described in the manual),

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WA03 Water Alarm

Does the water alarm react to other liquids?

The water alarm registers fluids that are water based and conductive. It will not detect oil or fuels.

Can I extend the sensor cable?

Yes, up to 20 metres total length. Use a suitable two core cable (loudspeaker cable or bell wire).

Can I use a rechargeable battery?

No. Rechargeable batteries have a lower voltage and will activate the battery warning after only a short period.

Is the water alarm still active after the battery warning has started?

Yes, the water alarm will continue to work for up to 21 days after the battery warning starts.

How long does the alarm continue for?

The alarm will continue until the sensor is dry, until the unit is turned off or until the battery becomes exhausted.

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ZM03 PIR Mini Alarm

How should I mount the unit to protect an area of the room?

Mount the unit so that the lens is horizontal or slightly tilted downwards. In the horizontal mounting position movements across the protected area will be detected. Mount the unit so that the expected movement will be across the detection area.

Mounting height approx. 1m to 1.50m
good sensitivity to movements across the protected area not as sensitive to movements directly towards the unit

How should I mount the unit when I wish to protect an entrance?

Mount the unit above the door. The protected area is now like a "curtain".

 

What does the unit react to, what should I be aware of?

The unit reacts to movement of heat sources. People are heat sources. Other heat sources are for example:

When you decide where to position the alarm unit, take into account that such possible disturbances should not be in the field of view of the unit. They could cause an unwanted alarm.

The unit has reacted when no persons were present.

Check what disturbances could have caused this (see third question). If necessary change the location of the unit.

The unit reacts slowly or only when somebody is very close to the unit.

How quickly a movement is detected and how far the area of detection will be, is dependent on various factors:

Can the unit "see through" walls, objects or windows?

No, the unit reacts to movement of heat sources to which it is directly exposed. If the unit is pointing towards a wall, curtain or window then it will react to the surface temperature of that material. It will not react to temperature changes behind these objects.

The unit doesn't seem to work.

The unit does not react immediately when I switch it on.

When you move the switch to position "Alarm" there is a 15 second delay before the detection is activated.

What happens after an alarm? Is the unit still activated?

When a movement has been detected whilst the alarm function is active, the siren will sound for 30 seconds. As long as the switch is on the "Alarm" position the alarm function remains active. If further movement is detected then the siren will sound again.

When the connected door bell is pushed the unit gives a double chime sound although it is in the alarm position.

The door bell function is independent of the switch position. The unit will always make the double sound when a door bell or other connected switch is activated.

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